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Main Source Returns Guide

Sometimes we understand an item just isn't right, here's what to do about it:

You will need a Main Source Returns Form, one should be supplied in your delivery on the back of your invoice or you can download it here: Main Source returns form.pdf

Returns Policy

If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging within 21 days of receipt.

We can offer a refund or exchange but we can't refund your original postage costs, if you have simply changed your mind.

Please make sure the item is in exactly the same condition that you received it in, so don't throw away any original packaging, this INCLUDES the outer box that the shoes come in. If the box is damaged it means the shoes cannot be resold to another customer.

House Rules:

If you came into our store and tried on some shoes or clothes, you would treat those items with care and respect as you might not buy that item, please use that same attitude when trying shoes and clothes on at home that you have just received.

Please make sure that there aren't are marks on the outsole, stuff stuck in the tread, visibly worn, damaged, marked in anyway with pen or grease, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable.

Occasionally we offer free items with your purchase. If you are returning your item for a refund any free item(s) must also be returned at the same time.

We're not responsible for returns in transit so please use a recorded service to make sure they arrive safely.

Speak to us if you have any questions : 01603 667664

UK Customers - How To Make A Return :

• If you don't have one on the back of your invoice - Download the Main Source Returns Form : Main Source returns form.pdf
• Fill out the Returns Form
• Please ship your Goods and Returns Form in the post to us

International Customers - How To Make A Return:

• If you don't have one on the back of your invoice - Download the Main Source Returns Form : Main Source returns form.pdf
• Fill out the Returns Form
• If you are returning items from outside of the EU, please write on the outside of the package 'Returned goods, relief applied for.' This will avoid any unnecessary customs charges.
• Please ship your Goods and Returns Form in the post to us

Faulty Goods :

The same 21 day policy is also applicable to faulty goods. Usually if something is faulty due to a manufacturing defect it will happen within a short space of time from wearing that item

We can't accept returns due to excessive wear of a product.

If you think you may have a faulty item, first step is to send us an email with detailed shots of the faulty area, we can then forward these to the manufacturer who will either ask for additional inspection or confirm the fault.